Use the Departments tab to
populate the "Department" drop-down lists in the interface
to add a Department name for Speech Auto Attendant recognition (only required if you want to have a spoken Department name recognized by the auto attendant).
On the Users and Services main page, click the Departments tab and then click Add.
Enter Department information as described below and then click Save.
| Field | Description | Value |
|---|---|---|
| Name | Enter the name of the department (for example, "Sales") in text only. Numbers and special characters are not permitted. | If Remote Directory Number Synchronization is enabled on the MiVoice Business , names can be up to 128 characters in length; otherwise, the maximum length is 10 characters. This field supports ASCII characters. Note: This value must contain ONLY pronounce-able text. Numbers and special characters are not supported by text-to-speech software. (For example, to add a number to a Department name, enter the text representation of the number ("Department Five") or to represent the "&" character, enter the word "and". ) |
| Description | Enter a department description. | Up to 255 characters. (Optional). |
| Number | Enter the phone number of the department, if applicable. |
On the Users and Services main page, click the Departments tab
Double-click on the department name.
Modify the information as required.
Click Save.
If you delete a department from MiCollab, the department is also removed from the user entries. If Flow Through Provisioning is enabled to MiVoice Business elements, the department is also removed from the MiVoice Business Department form and user entries.
However, the behavior on the MiVoice Business is slightly different. Before you can delete a department from the MiVoice Business Department form, you must first remove all references to that department name from the MiVoice Business user entries. After you delete a department from the MiVoice Business, the department is also removed from MiCollab if Flow Through Provisioning is enabled.
On the Users and Services main page, click the Departments tab
Select the department name.
Click Delete.
Click Save.
Click Yes.